The following technical issues are covered on this page. If you need a hint, go here. If none of the above deal with your game problem, please go here to report it.

• When I try to install the game, I get an error: "MFC42.DLL not found."
• When I run the game, it crashes or all I see is a black screen
• I do not hear any sound
• The screen is too dark
• The game runs very slow on my computer
• After playing the game for awhile, it slows down and is "choppy"
• I can walk through walls in the game
• I cannot see the intro movie play
• When I start the game, I just spin around
• My joystick or gamepad does not work very well with the game

When I try to install the game, I get an error: "MFC42.DLL not found."
This bug happens if you have an older version of Windows 95 without any updates. You just need to follow the directions below to download this file.

Step #1  If you have not installed the game, please do the following first:

Insert your Saints of Virtue CD into your CD-ROM drive. Go to Start->Run. Select Browse... Then choose your CD-ROM drive. Select the SETUP program. Click on open to run that. After the game is installed, do the same above Start->Run->Browse->CD ROM drive-> and then open the DIRECTX directory by double-clicking. Choose the DXSETUP program. Run that. Now the game is ready to be run after you follow the next steps.

Step #2  Copy the MFC42.DLL file to your computer.

Right click on the following. MFC42.DLL Then select Save Link As(Netscape) or Save Target As(Internet Explorer). In the "Save As..." window, select the drive letter at top where you installed Saints of Virtue. Then choose the Saints of Virtue directory. Then click SAVE. This MFC42.DLL file will be saved there. It will take about 3-10 minutes to download depending on your connection speed.

Step #3  Run the game.

You should be able to now run the game. If you do experience problems, please see above. Or you can write us at this e-mail and we will try to fix this problem for you.

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When I run the game, it crashes
This problem is most likely caused by your video or audio card. We have found that if the user does not have the latest audio and video drivers, they have problems with the DirectX system. Follow the steps below to check your system:

#1. Make sure you install DirectX 6.1 from the Saints CD. Run start.exe from the CD to install it, or you can directly install it from the CD under the \DirectX directory and run the program DXSETUP.EXE.

#2. Update your sound and graphics card drivers. Many manufacturers have a website with the latest drivers. If you would like a list, please go here. 

#3. Some video and audio cards do not work with DirectX. It is because these are old or out-dated cards. For a list of problem cards, please go here. 

You can also visit the Microsoft Directx Support site and find more info about troubleshooting your audio or video card.
   Click here for Microsoft DirectX support site

• Another application you are running may have control of the sound hardware.  Quit from Saints of Virtue, close the other application, and restart the game.
• Make sure the volume is turned up and the speakers are plugged into the right output of the sound card.
• You must have a DirectX supported sound card installed. Check here  to see problem audio and sound cards.
• Your drivers for you audio card may not be up to date. Please go here to go to the website for your audio cards.

Additionally, you may need to make sure that no light from an outside source is causing glare problems on your monitor. Close the shades or curtains if possible. 

Finally, in the game, you can find a Brightness setting within the Options menu. This is for small adjustments of the brightness. You can change it to lighter or darker.
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The game runs very slow on my computer
     The game allows up to 3 different graphics modes: 640x480, 320x400, and 320x200. On certain video cards, the 320x400 is not available in Windows. You can select the graphics mode from the Title menu under "Select Screen Mode." Additionally, if you are running in the 640x480 graphics mode, you can resize the dimensions of the screen by the "Change Screen Size" selection in the Options menu or you can hit the F8 key while 
playing the game.
     The default graphics mode is 640x480 unless the program determines your computer seems slow, then it selects 320x200 as the default. A Pentium/166 or better should be able to run the 640x480 adequately, while a 486/50 or better should be able to run the 320x200 mode adequately.  However, if you have a slower video card, slow memory, or hardware conflicts then you may have to run a lower video mode for adequate performance. 
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After playing the game for awhile, it slows down and is "choppy"
If after playing the game for several hours at one time, a few users have reported that the game slows down. If this does happen, just save your game, exit out of the game, and then start the game again and restore the saved game. If this does not improve the performance of the game, please write and tell us where you are in the game and what you have experienced. 
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I can walk through walls in the game
On some computers in certain rare situations, your character may begin to walk through solid walls and/or float off the ground. It is common that the game will not run properly from that point forward. If this happens, get out of the wall by walking back to the path or corridor and then press the "F" key (for fix). If this does not solve the problem, it is recommended that you restore your last saved game.
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I cannot see or hear the intro movie play
Please make sure your audio and video are setup correctly (See above). If you still have a problem, please report it to us at: help@SaintsOfVirtue.com
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When I start the game, I just spin around
This problem may be caused by your joystick or gamepad not being centered properly. If you have a joystick, you can center it by going to the Control Panel (Start->Settings->Control Panel) and then choose Game Controllers. Select your joystick or gamepad from the list and select Properties. Then run the Calibrate option to center it. 

Another possible cause of the problem is that a key on your keyboard may be stuck. If so, try hitting the arrow keys several times. If that does not work, finally, switch out of the program with Alt-TAB and then switch back in. 

If neither of these solve your problem, then go here.
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My joystick or gamepad does not work very well with the game
You should check your joystick or gamepad and make sure it is configured correctly. Go to the Control Panel (Start->Settings->Control Panel) and then choose Game Controllers. Select your joystick or gamepad from the list and select Properties. Run the Calibrate and Test functions. If you are still having problems, then go here. 
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TECHNICAL SUPPORT E-MAIL

We want to help find and fix your problem. Please send the following in an e-mail:

1) Your name
2) Your computer type, processor and amount of memory, if known.
3) Your problem. Describe it clearly. If it happens in the game, please describe the level and area and what you did to make it happen.

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